Terms & Conditions

  1. These terms

    1. These are the terms and conditions on which we supply our service or digital content.
    2. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
  2. Information about us and how to contact us

    1. We are CDSL Limited trading as My Careers Options a company registered in England and Wales. [Our company registration number is 10765067 and our registered office is at The Old Livery Store, 49 1/2 High Street, Shoreham, Kent, TN14 7TB].
    2. You can contact us by telephoning our customer service team at 0330 058 0767 or by writing to us at support@mycareersoptions.co.uk
    3. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    4. When we use the words "writing" or "written" in these terms, this includes emails.
  3. Our contract with you

    1. Our acceptance of your order will take place once payment is received and we email you your confirmation, at which point a contract will come into existence between you and us.
    2. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because, because of unexpected limits on discount codes being used or technical problems which we could not reasonably plan for.
  4. Our products

    1. Our product is an assessment which will take between 45 -180 minutes and will generate a report at the end that delivers 10 careers suggestions which have been selected based on the questions answered. We can not be held responsible for inaccurate assessments based on the incorrect use of the system and the user is responsible for ensuring that they make every effort to answer every question to the best of their ability.
  5. Promotional Codes

    1. From time to time we may use promotional codes to offer discounts to groups of individuals, these are not always available and information about any promotions that are running can be found by contacting the team at My Careers Options. Additionally we offer a discounted rate for customers when using schools discount codes. The discount available via schools is the same for all schools and only available when a school agrees to use the system for a minimum of 200 students.
  6. Our rights to make changes

    1. We may change the product to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
    2. In addition, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
  7. Providing the products

    1. The costs of delivery will be as displayed to you on our website.
    2. During the order process we will let you know when we will provide the products to you.
      1. On receipt of payment the link to the system will be made available to you immediately.
      2. If the products are ongoing services or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.
    3. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    4. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
      1. we have refused to deliver the goods;
      2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
      3. you told us before we accepted your order that delivery within the delivery deadline was essential.
  8. Your rights to end the contract

    1. For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
    2. You do not have a right to change your mind in respect of:
      1. bespoke and custom made items;
      2. services, once these have been completed, even if the cancellation period is still running;
      3. products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
      4. sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
      5. any products which become mixed inseparably with other items after their delivery.
    3. How long you have depends on what you have ordered and how it is delivered.
      1. If you have bought services, you have 14 days after the day we contact you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
      2. If you have bought goods, you have 14 days after the day you (or someone you nominate) receives the goods, unless:
        1. Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery to change your mind about the goods.
        2. Your goods are for regular delivery over a set period, you have until 14 days after the day you receive the first delivery of the goods.
    4. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
  9. How to end the contract with us (including if you have changed your mind)

    1. To end the contract with us, please let us know by doing one of the following:
      1. Phone or email. Call customer services on 0330 058 0767 or email us at support@mycareersoptions.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
  10. Our rights to end the contract

    1. We may end the contract for a product at any time by writing to you if:
      1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the service;
      3. you do not, within a reasonable time, allow us to deliver the products to you; or
    2. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for the services we have not provided.
  11. If there is a problem with the product

    1. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 0330 058 0767 or e-mail support@mycareersoptions.co.uk
  12. Price and payment

    1. The price of the product (which includes VAT) will be the price set out in the Order or our acceptance of it. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.
    2. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    3. We accept payment with via the system only and payment is always in advance of delivery of the service.
      1. For services, you must make an advance payment of 100% of the price of the services, before we start providing them.
  13. Our responsibility for loss or damage suffered by you

    1. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  14. How we may use your personal information

    1. We will use the personal information you provide to us:
      1. to supply the products to you;
      2. to process your payment for the products; and
      3. if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
    2. We will only give your personal information to third parties where the law either requires or allows us to do so.
  15. Other important terms

    1. We may transfer our rights and obligations under these terms to another organisation.
    2. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    4. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    6. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
    7. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.
    8. Contains public sector information licensed under the Open Government Licence v3.0